Frequently Asked Questions
Below you will find a list of questions we receive often and answers to those questions.
What is the difference between this store and the Unity Asset Store?
Our store provides a more direct and personal experience for customer purchases, orders and support for the products we provide.
Will I receive an Asset Store voucher code if I purchase from this store?
It is not possible for us to provide asset store vouchers for products sold on this store, however we do provide a simple and easy to use system that allows you to download your purchased products right away.
How do I download my purchased products?
Upon completion of checkout, you will see a notification at the top left of the checkout form letting you that you can now download your purchased products now.
The small red "Download" button will lead you to the download page.
If you happen to miss this you can still access your files through the email link(s) sent on checkout completion.
If all else fails, you can always log in through the shop and view your recent transactions/purchases, within those order details are individual download links to the products you purchased during that transaction.
Will I receive an update notification when an asset has been updated?
Yes. When an asset update is published, you will receive a notification email letting you know there is an update ready for you to download. All product updates through this shop are handled in this manner.
What is the product upgrade policy?
Every year as we further develop our products we will charge a nominal upgrade fee which is usually around 20% of the normal purchase price for the next major release of our software.
These upgrades are aligned to the major Unity versions they support. For example Gaia Pro 2021 will be enhanced and supported for the full Unity 2021 product cycle. You are not obliged to update to newer versions of our products if you do not need to, however old versions of our products will not be supported on new versions of Unity.
All upgrade money is fed back to the team to ensure that we can continue to update, grow and support our products and customers over time.
Will the product updates provided here be the same as the asset store?
Yes, our product updates are exactly the same across all stores.
How do I receive support for my purchases?
We provide support via our support page.
Do you have a dedicated Discord channel?
We have a public Discord which you can use to ask questions, interact with other users, show off what you've made with our assets and more!